TERMS & CONDITIONS - Moreno Margarita


Welcome to our website www.morenomargarita.com

  1. Company information

    This website is managed by the company MORENO MARGARITA, with registered address at Colima 220, Roma Norte, Mexico City, Mexico. 
    Contact email address: info@morenomargarita.com

  2. Access and use of the website

    Accessing, using and purchasing any products available on the website, imply the user read these ‘terms and conditions’ and accepts them without any restrictions; if not we would request that the user refrains from using the website. To access and use this website the user must be 18+ years old. We advise you, as a user, to regularly review these ‘terms and conditions’ prior to any access or use of the website, since they may be updated by the company from time to time. The website and all materials on the website, including texts, images, illustrations, designs, photographs, videos, and other contents are owned by the company. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the contents or the website.

  3. Privacy

    Personal Data means any information that may be used to identify an individual. The collection of your personal data allows the company to provide you an excellent service, adapted to your needs. Safeguarding your privacy is very important for us. Therefore, we do not sell or market information that identifies users. We also do not share or otherwise transfer your personal data to third parties. We will do everything in our power to protect the privacy of your personal data.

  4. Prices and pricing policy

    The prices are those indicated on the website on the date of the order, these are shown in Mexican Pesos; they are listed for each item and exclude applicable taxes and shipping charges. Prices may change without notice from time to time. 

    Once you have completed the purchase order, and before making the payment, you will be provided with a final overview identifying the article(s) acquired and the total price including shipping.

    All duties and taxes will be assumed and paid by the customer upon receipt. For more information, contact the customs offices in your area.

  5. Payment method

    The payment will be made at the end of the purchase process and will be an essential condition for the formalization of it. Payment can be made by Visa, MasterCard, American Express and PayPal.

    We use secure payment methods from financial entities in order to offer maximum security. The payment method issuers may adopt anti-fraud measures that include the rejection of certain types of operations. Moreno Margarita is not responsible for the application of this type of security policies. 

    Please notify the company of any incorrect or fraudulent charge on the card used for purchase, by email and in the shortest period of time possible to: info@morenomargarita.com

  6. Delivery

    The products will be delivered to the address provided by you as per the following conditions:

    • Deliveries in Mexico City: 2-3 business days.

    • Deliveries to other cities/regions in Mexico: 5-10 business days.

    • Rest of the world: Please contact info@morenomargarita.com for more information.

    These times may vary due to unforeseen conditions during the transport of the garments. 

    We will provide you the tracking details of the package, so that you have insights about your shipment's status all along its journey.

    In the case that the delivery could not be completed, the transport agency will contact you. If they fail to do so, you must contact the transport agency in order to continue with the delivery. Moreno Margarita is not responsible for any inconvenience with the transport.

  7. Returns, exchanges & refunds

    The merchandise purchased on the website can be returned within 30 days from the day of the reception of the product(s). Any product(s) returned outside of the deadline for returns may not be accepted.

    If you wish to exchange/return an item, please note that it must be returned to us in the same condition in which you received it, so that we can proceed to exchange it or issue a full refund. Merchandise should be returned in its original condition, unused, unworn, unwashed, and with the original tags. The items must be returned in the original packaging, including boxes, dress bags and other packaging materials.

    Damaged products will be replaced or repaired. If a product cannot be replaced or repaired, you are entitled to a full refund within a three (3) month period. The company will refund the corresponding amount except for taxes and shipping fees.

    Items purchased on sale are FINAL SALE and not eligible for exchange or return. No exceptions. Returns that are damaged will not be accepted and will be returned to the customer.

    For national and international returns/exchanges, shipping costs and any import taxes will be paid by the customer.

    Should you require any further information, call us at (+52) 56.1168.0696 or write us an e-mail: info@morenomargarita.com

    Cancellation Conditions: Moreno Margarita has a no cancellations policy.

  8. Product availability

    All orders are subject to product(s) availability. If the product(s) is not available, the company will inform the client, and issue a refund within the period of 30 days.

  9. Product Colors

    The company has made an effort to ensure that the colors displayed are as accurately as possible. Nonetheless, each computer’s monitor may vary and not display the true color.

  10. Accounts and Passwords

    The user is responsible for maintaining the confidentiality of the information required to access your account (username & password). Please notify the company if there is any issue with the security or confidentiality of the account.